Tier II Customer Support

Job Number:



Eugene, OR


Personnel Source is looking for a Tier II Customer Support Specialist for our local Eugene client!

This position is full-time, Mon-Fri 8am-5pm. This position is contracted on a month to month basis as company has need or until an FTE opening is available. $15+/hr. DOE

This position assists end users, carrier sales representatives or carrier sales operations personnel with the company's DMS platform, the role requires strong customer service, professionalism and interpersonal skills.

Duties include, but are not limited to:
? Provide direct professional customer interaction by responding to incoming requests for service, prioritizing urgency of requests and responding to clients in a timely manner.
? Perform training sessions on portals for carrier representatives and end users.
? Load new products to the DMS platform, including devices, accessories and plans.
? Review system and submit trouble tickets through company project management tool to quickly resolve issues affecting the customer experience.
? Utilize problem solving skills to troubleshoot portal and order-related issues.
? Process orders as needed.
? Work with QA team to ensure finished projects meet all customer requirements and quality standards
? Working with Technical Publications to produce documentation & training materials for customers and support personnel.
? Provide customer feedback and potential opportunities to relevant internal groups.

? Minimum of 3-5 years in a customer-facing technical role
? Self-starter with the ability to work independently
? Excellent interpersonal skills, with demonstrated strong communication skill
? Ability to handle difficult conversations with tact and effectiveness
? Ability to prioritize issues based on customer needs and internal objectives

Job Requirements

Education Required: High School
Experience Required: 3-5 Years
Last updated on 03/15/2019

Additional Information

Pay Rate:

Pay determined upon experience.


Full+Time Hrs/Week


Are you interested in this position? Please complete our On-Line Application. Please note that your application will remain on file for 90 days for consideration for any of our open positions that match your qualifications.

If you have completed our on-line application in the last 90 days you can send a letter of interest to the recruiter hiring for this position at melissa.bullis@personnelsource.com. Please include a copy of your resume with your email or application.

Personnel Source, Inc. is an equal opportunity employer.