Perform all duties in accordance with our mission to provide the finest quality and most unique innovative products, while ensuring overall consumer satisfaction by providing superior customer service. Employees are expected to demonstrate consistent attendance, a high level of safety, quality consciousness, an attitude of continuous improvement, attention to the cleanliness of the shop and buildings and the ability to work as a team in your department and company-wide
To assist customer needs to ensure customer satisfaction by accurate and timely processing of orders and implementing a high level of customer service on the telephone and via email. Works well with different levels of management and plant supervisors as well as employees
? Process accurate customer orders received by telephone, fax, web and email into ERP system
? Answer inbound calls and customer inquiries
? Put customers at ease and make them feel confident and with the ICW representative on the telephone
? Analyze customer information and match it to the appropriate ICW product
? Be patient with telephone customers requests
? Assist customers with technical questions
? Verify all customer order information to ensure accuracy
? Insure that the customer is completely satisfied before ending the call. This applies to anything from closing an order to solving a customer complaint.
? Assist customers with basic questions, refer more technical questions to appropriate staff
? Provide a high level of customer service which in turn creates a high level of customer satisfaction
? Communicate regularly with other sales team members
? Seek input and direction from Sales Lead or Sales Manager
? Process accurate customer return material authorizations
? Print and mail daily invoices and credit memos
? Maintain excellent communication with other department managers and staff
? Consistently work on process improvement
? Maintain safe and clean working environment by complying with company policies and procedures
? Contribute to team effort by accomplishing related results as needed
? Other duties as assigned
Job RequirementsEducation Required: High School
Experience Required: Entry Level
Last updated on 07/29/2021
Are you interested in this position? Please complete our On-Line Application. Please note that your application will remain on file for 90 days for consideration for any of our open positions that match your qualifications.
If you have completed our on-line application in the last 90 days you can send a letter of interest to the recruiter hiring for this position at email@example.com. Please include a copy of your resume with your email or application.
Personnel Source, Inc. is an equal opportunity employer.