DescriptionPersonnel Source is looking for a Customer Service Rep for our Eugene client!
This position is responsible for ensuring that customer requests are completed accurately and on time according to standard operating procedures. Carries out all customer service activities, develops and maintains excellent relationships with customer contacts, offers unparalleled customer service to all customers and drivers.
Essential duties and responsibilities:
? Phone duties, greeting visitors
? Schedule appointments
? Acts as a liaison between the warehouse and the customer in administration of accounts
? Verifies on-hand inventory is sufficient to cover shipping orders
? Interfaces with customers via phone, email, counter
? Interacts with drivers and completes customer paperwork as product is shipped or received
? Responds promptly to emails, inquiries, and complaints in a courteous manner
? Researches customer claims and escalates to Customer Service Lead
? Maintains and organizes all electronic communication according to company procedures
? Files all documents immediately and according to filing procedures
Skills and expectations:
? Customer service understanding
? Friendly & compassionate
? Problem solving skills
? Teamwork and cooperation skills
? Communication & listening skills
? Body language and tone awareness
? Understands computer and office systems
? Organization and working with detailed records
? Email etiquette and writing skills
? Word and Excel experience
? Google Apps experience
Job RequirementsEducation Required: High School
Experience Required: 3-5 Years
Last updated on 09/14/2021
16.00 - 18.00
Are you interested in this position? Please complete our On-Line Application. Please note that your application will remain on file for 90 days for consideration for any of our open positions that match your qualifications.
If you have completed our on-line application in the last 90 days you can send a letter of interest to the recruiter hiring for this position at firstname.lastname@example.org. Please include a copy of your resume with your email or application.
Personnel Source, Inc. is an equal opportunity employer.