Bilingual Patient Services Rep

Job Number:



Medford, OR 97504


The Patient Services Rep Medical is responsible for greeting patients at the front desk, answering telephone lines, verifying patient insurance, and providing support to the team.

Accountabilities Include: Performs Essential Job Duties
? Provides information and other appropriate paperwork to patients with verbal instruction on how to complete the forms correctly.
? Collects accurately confidential, sensitive patient information used for federal grant reporting.
? Enters pertinent data from completed client paperwork into a computer database for charting and reporting purposes.
? Assigns accurately payor source to each qualifying patient visit.
? Assess all incoming patients toward determining eligibility for healthcare grants and services.
? Check-in patients for scheduled appointments live or via a virtual platform.
? Coordinates with clinic staff to determine availability for non-scheduled appointments and ensure patients are seen in a timely manner.
? Performs cash handling responsibilities including preparing receipts and collecting money for services and preparing daily deposit.
? Orders and maintain inventory of forms and supplies.
? Creates and update forms, type and prepare correspondence, and maintain front office desk manual.
? Follows workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program.
? Responsible for outreach efforts to ensure continuation of OHP eligibility and engagement in
? Completes assigned trainings via learning module systems (Relias) by required due date.
? Other duties as assigned.

Customer Service:
Develops and maintains professional, support-oriented working relationships with patients, employees, team members, and community partners. Demonstrates continuous improvement in achieving ?developing? and ?fully competent? levels of Behavioral Standards.

Follow SERVE standards and they are the following:
? Service: I provide, helpful service focused on the needs of others.
? Empathy: I welcome and connect with you on a personal level.
? Relationships: I create partnerships, working a way that benefits everyone.
? Value: I recognize the importance of others and treat everyone with respect.
? Excellence: I go above and beyond to deliver an exceptional experience.

Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; communicate with clarity, both verbally and in writing to groups and individuals.

Education and/or Experience: Required:
? Minimum: High School Diploma or GED
? Six months of work in a medical office setting or one-year experience in high volume direct public contact setting
? BLS HealthCare provider (BLS Certification)
? Excellent interpersonal communication and problem-solving skills
? Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
? Skilled at using electronic health records as applicable to area of work (EPIC) Preferred:
? Basic knowledge of adult learning models

Language Skills:
Must have the ability to communicate with clarity, both verbally and in writing; read, analyze, and interpret complex documents, regulations, policies, and procedure manuals; and create professional business documents.
? Speak conversational Spanish
? Read and comprehend instructions
? Read and write short correspondences, and memos
? Effectively present information in a one-on-one and small group setting to customers; patients and other employees of the organization.

Job Requirements

Education Required: High School
Experience Required: At Least 1 Year
Last updated on 08/17/2021

Additional Information

Pay Rate:

15.00 - 16.00


M-F 8:30 to 5:30
Full+Time Hrs/Week


Are you interested in this position? Please complete our On-Line Application. Please note that your application will remain on file for 90 days for consideration for any of our open positions that match your qualifications.

If you have completed our on-line application in the last 90 days you can send a letter of interest to the recruiter hiring for this position at Please include a copy of your resume with your email or application.

Personnel Source, Inc. is an equal opportunity employer.