DescriptionPerforms clerical support for departments within organization. The clerk works closely with department staff as well as staff in other corporate departments.
- May act as a receptionist by answering phones, greeting internal and external customers, notifying colleagues of visitors, and other reception-type duties.
- May receive, date stamp, sort, log and distribute all incoming mail, claims and/or inquiries coming into unit.
- Reserves conference rooms.
- Schedules and orders service for equipment as required.
- Maintains inventory and supplies for equipment as required.
- May enter tracking information on CTS for certain departments.
- Performs data entry and PC work and assists with phone coverage as required in certain departments.
- May also log in incoming customer service inquiries and distribute phone reports as directed.
- Delivers and picks up documents from other departments as needed.
- May verify that information produced on ID cards and/or other documents is accurate.
- Prepares on a daily basis correspondence, envelopes, applications and other records for imaging.
- Provides back up coverage for imaging department.
- Maintains and updates subscriber and/or provider files and researches returned mail for correct addresses.
- Retrieves claims from files; copies and distributes as directed. Tracks and prepares spreadsheets to distribute paper claims within required timeliness guidelines.
- May assist other staff by calling members, group administrators, agents/brokers, attorneys or providers, or other member representatives to obtain missing information and correct any errors. May assist other staff by calling provider offices to obtain clarification on billing
- Assists and supports staff in sending out standard memos and correspondence. Types and sends letters to members and providers.
Job RequirementsEducation Required: High School
Experience Required: Entry Level
Last updated on 10/03/2019
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Personnel Source, Inc. is an equal opportunity employer.