Job Number:



Portland, OR


  • High School Diploma or equivalent with one year of customer service experience or equivalent combination of education and job related experience.
  • Accounts Receivable experience is preferred, but not required.
  • College coursework or degree preferred.
  • Data entry experience preferred.
  • Strong interpersonal skills.
  • Demonstrated excellence in written, verbal and listening communication skills.
  • Experience using and navigating through a variety of personal computer software applications, including Excel and Word, to perform accounting functions.
  • 10-key by touch - 8,500 KPH or 40 WPM keyboarding / typing
  • Working knowledge of general office practices and procedures
  • Ability to work as part of a team and interact effectively with others
  • Ability to apply basic mathematical concepts and calculations
  • Demonstrated negotiating skills, with the ability to be assertive and persuasive.
  • Attention to detail

  • Under direct supervision, fields incoming and outgoing telephone calls to customers related to past due/delinquent accounts.
  • Provides customer service to both Internal and External Customers.
  • Maintains customer-focused approach regarding customers? financial difficulties.
  • Regularly handles the pace of high call volumes with ease and confidence.
  • Performs ongoing accounts receivable management and duties consistent with the respective Delinquency Policies to ensure timely receipt of payments.
  • Documents account notes with full and complete descriptions of conversations, negotiations, payment arrangements, and any updates performed.
  • Coordinates and supports the policy cancellation, reinstatement, and appeal process, with Membership, Customer Service, Underwriting, and Marketing related to Individual and Group premium delinquency.
  • Communicate with internal / external customers, members, brokers, vendors, and business partners related to various Cash Management, Premium Processing, A/R, and Delinquency issues.
  • Meets or exceeds assigned productivity measurements.

Work Environment:
  • Work is primarily performed in an office environment.

Expectations of All Contingent Workforce:
  • Conducts business with high regard for Corporate values and in compliance with its Code of Business Conduct.
  • Maintains high regard for member and Medicare beneficiary privacy and complies with Corporate Privacy and information security policies.
  • Contributes to the achievement of our Corporate Affirmative Action goals and objectives.
  • Responsible for quality and continuous improvement within the job scope. Contributes to and supports the company's quality initiatives.

Job Requirements

Education Required: High School
Experience Required: Entry Level
Last updated on 11/01/2018

Additional Information

Pay Rate:

23.00 - 23.50


Full+Time Hrs/Week


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If you have completed our on-line application in the last 90 days you can send a letter of interest to the recruiter hiring for this position at Please include a copy of your resume with your email or application.