Job Number:



Portland, OR


Performs clerical support for departments within the Company. The clerk works closely with department staff as well as staff in other corporate departments.
Minimum Job Qualifications and Technical Competencies

  • High School diploma or equivalent
  • Six months of general office experience or training, technical, vocational, careers in basic office procedures or equivalent combination of education and work related experience.
  • 30 wpm keying ability, with 95% accuracy; 10-key ability.
  • Ability to prioritize tasks to meet deadlines and be able to multitask
  • Ability to operate business machines, computers, copiers, fax
  • Proven ability of telephone courtesy.
  • Ability to follow instructions
  • Alpha and numeric filing abilities.
  • Responsible and dependable, general office skills, ability to apply basic math skills, flexible in duties, positive attitude, basic operation of standard office equipment such as PC and CRT, Microsoft Word and Excel experience helpful, and good communication skills.
  • Ability to work in a team environment and work effectively with all levels of corporate staff
  • For claims system, must have working knowledge of medical and/or dental terminology.


  • May act as a receptionist by answering phones, greeting internal and external customers, notifying colleagues of visitors, and other reception-type duties.
  • May receive, date stamp, sort, log and distribute all incoming mail, claims and/or inquiries coming into unit. 
  • Reserves conference rooms.
  • Schedules and orders service for equipment as required.
  • Maintains inventory and supplies for equipment as required.
  • May enter tracking information on CTS for certain departments.
  • Performs data entry and PC work and assists with phone coverage as required in certain departments.
  • May pre-screen claims for lines of business and/or type of claim. May also log in incoming customer service inquiries and distribute phone reports as directed. 
  • Delivers and picks up documents from other departments as needed. 
  • May verify that information produced on ID cards and/or other documents is accurate. 
  • Distributes contracts, riders and amendments in a timely and accurate manner. Mails out individual policies and certificates. Maintains inventory of contracts, riders and amendments to ensure adequate supply is always available. 
  • Maintains and updates contract files.
  • Prepares on a daily basis correspondence, envelopes, applications and other records for imaging. 
  • Provides back up coverage for imaging department.
  • Maintains and updates subscriber and/or provider files and researches returned mail for correct addresses.
  • Retrieves claims from files; copies and distributes as directed. Tracks and prepares spreadsheets to distribute paper claims within required timeliness guidelines. 
  • May assist other staff by calling members, group administrators, agents/brokers, attorneys or providers, or other member representatives to obtain missing information and correct any errors. May assist other staff by calling provider offices to obtain clarification on billing
  • Assists and supports staff in sending out standard memos and correspondence. Types and sends letters to members and providers.


  • May research and report findings back to Supervisor or Lead as needed.
  • Willing to work overtime and on weekends as needed.

Job Requirements & Worksite Info

Additional Information

Pay Rate:

13.00 - 14.00


40 Hrs/Week


Are you interested in this position? Please complete our On-Line Application. Please note that your application will remain on file for 90 days for consideration for any of our open positions that match your qualifications.

If you have completed our on-line application in the last 90 days you can send a letter of interest to the recruiter hiring for this position at Please include a copy of your resume with your email or application.